Overview
This policy explains how information may be handled when you use ShandeTCM.com or contact Shande TCM. The website is designed primarily to provide information and direct visitors to telephone, WhatsApp, WeChat and email.
Information you provide
When you contact the clinic, you may choose to provide your name, contact details, appointment request and information relevant to your enquiry. Avoid sending sensitive medical information through unsecured messages unless the clinic has asked for it and you understand the channel being used.
Technical information
The hosting provider may process standard server logs such as IP address, browser type, requested pages and timestamps for security and service operation. The launch package does not include advertising trackers or a public web form.
Third-party services
Links to telephone, WhatsApp, WeChat, email and maps open services operated by other providers. Their own privacy policies apply once you use those services.
Retention and access
Clinic records and correspondence should be retained only as required for service, legal, professional and operational purposes. Contact the clinic to ask about personal information you have provided, subject to applicable obligations and exceptions.
Contact
Email ask@shandetcm.com or call +65 8171 6002 with privacy questions.
Last updated: 11 July 2026.